Safety and guest comfort

Guest safety guidelines

Arcade has established the following safety measures for our outdoor events and we look forward to welcoming back our patrons while keeping our shows safe, fun, positive, and inviting to the community. Every patron will sign a simple waiver at the time of ticket purchase agreeing to follow these guidelines — and inform the rest of their party about them as well.

All of these guidelines are following the current recommendations of the Pennsylvania Department of Health. You can read more about their recommendations here. Arcade’s policies are based off of guidance and best practices established by the Pittsburgh Cultural Trust, Actors Equity Union, and the American Repertory Theater, among others.

Laugh behind your mask

Proper face coverings must be worn at all times by all guests and staff and non-performing artists. Artists may remove their masks while performing on our socially distanced stage.

Read more about current PA state guidelines.

Squeaky clean

Hand sanitizer and disinfectant wipes will be available, including stations when you enter the space as well as a small bottle on every table.

Each performer will be given their own, sanitized microphone with a disposable cover.


No crowded lobby

Our staff will be using a quick check-in process so you can get to your assigned seat right away.

As you are waiting to enter the space, you’ll find social distance signs and markers placed on the sidewalk outside of the Trust Oasis, as an additional measure to avoid crowding.


Comedy at a distance

All events will have a limited capacity enforced, with groups seated six feet apart.

Seating will be reserved, with no more than four ticketholders per table. Tables cannot be moved from their original location.

Short and sweet

Our performances will be shorter than usual to avoid prolonged gathering.

The average show will have a runtime of 45-50 minutes unless otherwise noted.

No risk if you feel sick

Hassle-free returns in relation to COVID-19. We urge any patron, student, or performer who is experience symptoms, feels “funky,” may have become exposed, or has traveled out of state in the past 14-days to stay home and stay safe.

If you need a refund, please contact us right away.

Stay entertained at home

We will continue to offer online education and entertainment options found on our /Live page or on our YouTube channel.

Our list of upcoming online shows can be found here, and online classes and workshops are listed here.

Additional safety information

  • No cash: we encourage everyone to purchase tickets in advance, online. If there are seats remaining, there will be walk-up sales permitted via online credit card only — our staff will be on-hand to help patrons who may not have access to a smartphone or internet.
  • Signage: we ask that all guests obey posted signage within the space, which includes guidance on mask wearing, social distance, and entrance/exit markers.
  • Accessibility: the Trust Oasis is fully accessible to guests that require the use of a wheel chair or walker. If you have any accessibility needs or concerns, please contact General Manager Jason Clark
  • Seating: guests are permitted to bring their own folding chairs to the space if they desire — we will simply seat you at your assigned table and take away our own chairs.
  • Inclement weather: in the event of bad weather, Arcade will announce any cancellations two hours before the scheduled start time of an event. Patrons will be contacted via email with ticket options that include full refunds, swaps, or donations.